Project Description
Secret Shopper
The Secret Shopper analysis is a comprehensive review of a retail store or dispensary from the perspective of a customer or patient. Our proprietary Secret Shopper scorecard covers the entire consumer lifecycle from research and education to in-store purchase and post-purchase experience. Our final deliverable is a report with an overall score and detailed breakdown for each element of the buyer lifecycle and areas of opportunity for improvement.
Analysis Highlights
Good For
Retail Stores, Dispensaries, Co-ops
Primary Use-case
Increasing customer retention by improving the consumer experience
Data Level
Beginner, Intermediate, Advanced
Typical Fee per Location
$850 sign-up
(bulk discounting applies for multiple locations)
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