Project Description

Secret Shopper

The Secret Shopper analysis is a comprehensive review of a retail store or dispensary from the perspective of a customer or patient. Our proprietary Secret Shopper scorecard covers the entire consumer lifecycle from research and education to in-store purchase and post-purchase experience. Our final deliverable is a report with an overall score and detailed breakdown for each element of the buyer lifecycle and areas of opportunity for improvement.

Analysis Highlights

Good For

Retail Stores, Dispensaries, Co-ops

Primary Use-case

Increasing customer retention by improving the consumer experience

Data Level

Beginner, Intermediate, Advanced

Typical Fee per Location

$850 sign-up
(bulk discounting applies for multiple locations)

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